Looking for more information about Perez Auto Repair? While these FAQs are some of the more popular questions we receive, we’re happy to answer your questions directly.
What forms of payment do you accept?
What are your shuttle hours?
Can you come to my location?
Can you tow my vehicle?
If you require a tow, we suggest you first start with using your AAA membership if you have one or contact your insurance to see if you have tow coverage on your policy. If you have tow coverage each insurance company will have different instructions according to their policy, follow their instructions to make sure your tow is covered. There are many options when towing, feel free to use your preferred towing company as you like or as your insurance recommends. All towing companies in the area know us and can drop and submit your keys just fine!
Does your auto shop provide hybrid repair services?
What vehicles do you work on?
Do you perform auto body repair work?
Can I wait for the service?
How long will it take?
Do I need to schedule an appointment to bring my car in?
Do you provide estimates?
Will you contact me first before performing repairs?
Why can't you always provide me with an estimate when I call for one?
Can I purchase or provide my own parts for you to install?
Can I request used parts?
Only in the case where certain parts are no longer manufactured and obsolete, will we consider trying to find and install used parts as a last resort.
Do you perform manufacturer warranty or recall work?
My car is still under warranty with the manufacturer/dealer. Can I still bring my vehicle to you?
Do you warranty your work?
If I have my vehicle maintained at your shop, can that void my factory warranty?
In 1975, the U.S. Congress passed the Magnuson-Moss Warranty Act, a federal law that governs consumer product warranties. Among other things, Congress wanted to ensure that consumers could get complete and straightforward information about warranty terms and conditions. In short, the Magnuson-Moss Warranty Act gives you these rights:
•By law, your vehicle’s manufacturer warranty will stay in effect when you have regularly scheduled maintenance performed at a qualified facility that uses quality parts and procedures.
•Generally, your vehicle’s manufacturer warranty cannot require you to return to your auto dealer for vehicle maintenance, or to only use the brand of replacement parts offered by that dealer.
Will taking my car to a non-dealer shop for scheduled maintenance violate or void my warranty?
Do I have to pay diagnostic charges even if I think I know what the problem is?
Don’t be fooled by the shops that allow you to do this. Repairing or replacing something without confirming with diagnostic testing isn’t in the best interest of the customer. We’d be happy to answer any questions you have regarding diagnostic testing and evaluation.
Does the diagnostic charge go toward the cost of the repair?
Many shops utilize the “rolling in” strategy to ensure you get the repair done at their facility, as opposed to taking it elsewhere or doing it yourself. Be careful to investigate these proposals carefully. While it may sound appealing up front, in all actuality you could be paying the same amount or more overall.
How much does it cost to diagnose a problem I having with my vehicle?
Diagnostic testing can be unpredictable at times. We want you to be aware that once we begin diagnosing an issue, it could lead to continued testing to identify the root cause. At Perez Auto Repair, we will advise you on the upfront cost of the testing but will also inform you that there could be additional expenses to fully solve the issue. However, we will never perform any work without your authorization. Once the initial testing is conducted, we will stop, contact you to inform you of our findings and next steps, and only proceed with your approval. Nothing will be completed on your vehicle without your consent.
How often should I get a tune-up on my vehicle?
At Perez Auto Repair, we recommend following your vehicle’s manufacturer recommendations to ensure you are properly maintaining your vehicle instead of having to repair it. This can be conducted at any visit throughout the year and we offer a full, multipoint digital vehicle inspection where we will communicate the entire overall health of your vehicle. This will also help you to better plan, budget for and prioritize any upcoming expenses you may be due to incur.
My ``check engine`` light came on. Should I be worried?
What does it mean if the ``check engine`` or ``service engine soon`` light comes on?
What is the difference between regular/conventional and synthetic oil?
Should I put synthetic blend or fully synthetic oil in my vehicle?
Can I wait while getting an oil change or should I drop my vehicle off?
Our oil changes are conducted by a Perez Auto Repair ASE-certified technician and include a multipoint vehicle inspection to ensure the overall safety and security of your vehicle. For this reason, our oil services typically take between one to two hours. We prefer the vehicle be dropped off with us in the morning and left for the day to allow for adequate time to complete our process. We will contact you immediately after we are finished and won’t hold it longer than necessary. If you will be waiting for your vehicle, please keep this in mind and plan accordingly.
What is a Motor Oil Additive?
Do you sell tires?
How often should I rotate my tires?
What is the correct tire pressure for my vehicle?
If your sticker is missing or is not readable, the owner’s manual should give you the correct information. On most cars and light trucks, the standard is between 30psi-40psi. This can vary depending on the size and type of tire you have as well as what the car/truck is used for. For further recommendations, you can always call the service staff at Perez Auto Repair and we’ll get you the correct information.